Have you ever wondered how many cold calls you should make in a day to ensure optimal productivity? Cold calling, often regarded...
Read MoreAre you wondering what call center CRM is and why it is needed? No need to think more. We are here for...
Read MoreRingless voicemail has been used as a powerful marketing tool by marketers looking to engage with their target audience effectively. But, using...
Read MoreWhat’s on Top of your mind when you plan your Ringless voicemail campaign? Of course, it’s performance. Performance and efficacy may suffer...
Read MoreFinding a cold-calling script that is not only effective but also tailored to your company might be downright hard. Cold calling is...
Read MoreCall disposition codes in call center software are a system of categorizing and labeling the outcome or result of a phone call...
Read MoreYou're energized for the day's work. You're motivated today to talk to lots of new consumers & prospects. You simply pick up...
Read MoreA "Call Whisper" is a coaching technique used by call center managers to direct their call team members when they speak with...
Read MoreCall Barging is a function that enables you to listen in on real-time conversations between customers and representatives. This function gives the...
Read MoreWhat is Crisis Communication? The tools, procedures, and protocols that enable an organization to successfully communicate amid a major threat to its...
Read MoreUser friendly interface for easy execution of the successful lead generation campaigns
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