Discover the world of predictive dialer software in this blog post, where we reveal the top 5 predictive dialer software providers, revolutionizing your outbound calling strategy.
In this day and age, employing the right predictive dialer solution propounds your contact center and sales teams with the key to success.
We have disclosed some of the best platforms for the predictive dialer to help you determine the top-notch platform for your business.
What is Predictive Dialer Software?
A predictive dialer, or, say, predictive dialing software, is an outbound dialer system that assists contact leads on your call lists automatically. This automated dialer eliminates the agents from the need to dial phone numbers manually. The outbound dialer efficiently routes calls to available agents once the calls are answered.
Ever wonder why a dialer is named predictive? The thought is simple: It predicts the correct time to call the next number, with signals indicating busy signals, disconnected numbers, and unanswered calls.
Predictive dialer software measures the exact amount of time an agent will likely spend talking with prospects to queue the next phone number. Thus, agents get rid of physically dialing or scrolling down the thousands of contact numbers.
Predictive dialer tool facilitates sales campaigns and enables industries like nonprofit fundraising, political campaigns, market research, Real Estate, Insurance and many more to leverage predictive dialers to prioritize leads and volumes quickly.
How does the Predictive Dialer work?
The predictive dialer system is based on several call features for calculating how long the agent is likely to complete a conversation. The predictive dialer software consists of built-in functionality to identify unanswered calls, dropped calls, and answering machines.
Well, the outbound dialer already predicts how many numbers it needs to dial to better the agent’s productivity. It also employs a prediction for setting up the dialing speed and evenly dials the next number.
Here’s a brief about the working of a cloud-based predictive dialer;
- The outbound dialing system first imports your contact list
- The predictive dialer proceeds with calling….
- Once the call is connected, the dialer filters unwanted calls, busy signals, or answering machines. If the dialer detects a human voice, the call will be automatically connected to an available agent or an IVR system. Any unanswered calls are automatically pre-set for voicemails.
- The dialer records the call data for future reference.
List of Top 5 Predictive Dialer Software
We have compiled a list of the core must have features across the top 5 vendors in the industry for you to compare.
1. LeadsRain
Overview
LeadsRain is one of the most preeminent marketing technology (MarTech) Companies focused on innovations-result driven. They are the most preferred cloud-based auto dialer in the industry with Umbrella Approach. LeadsRain’s services are Cloud-based Predictive Dialer, Preview Dialer, Web-Based Dialer, Sales Dialer Software etc, to numerous industries to connect with their leads on a personal level.
Here, it comes with turn-key solutions and offers customers and agents to proceed with a glitch-free experience for seamless connectivity. One of the most affordable predictive dialer software with a pay-per-minute pricing model.
Features
- Pre-set voicemail on the answering machine
- Local Caller ID
- Internal Call Transfer
- Time-Zone wise dialing for direct communication
- Handling call facility with blended campaigns
- Access to API integration
- Self-service interactive response (IVR)
- Real-time Monitoring/Analytics
- Omni channel Outreach
Price
- 5 different pricing plans are available
- Starting price at $200
2. Genesys
Overview
Genesys Cloud CX is the multi-calling channel, offering preview/predictive and manual dialing. This cloud-based software works well for medium and large businesses. Here, one can route calls through multiple channels, calling, IVR, SMS, emails, live chat, and social media- all in one platform for better customer engagement. As one of the highly-powered predictive dialer software, it employs pacing algorithms for agent availability prediction.
Features
- 370 integrations and apps including CRMs
- Voice services
- Unified communications & collaborations
- Digital customer engagement
- Artificial intelligence and automation
- Global availability
- Customizing pacing algorithms based on campaigns
Price
- Genesys Cloud CX has 3 packages.
- Genesys Cloud CX1 starts at $75/user/month
3. Convoso
Overview
Convoso is one of the topmost software for outbound lead generation. Its cloud-based predictive dialer software offers you advanced dialer solutions for sales and lead generation teams. Here, 5 dialing modes are available in one auto-dialing system. Convoso consists of several productivity tools including voice, SMS, voicemail, and a virtual agent. Consovo’s omnichannel contact center software intensely increases lead conversion rates.
Features
- Advanced speech recognition
- Optimizes AI and machine learning technology
- Answering machine detection
- Caller ID reputation management tools.
- Offers Smart voicemail drop
- Bear TCPA Compliance
Price
- Starts at $90.00 per month.
4. Dialer AI
Overview
Dialer AI is a multi-tenant contact center solution specifically designed for businesses and organizations who want to offer call center services to their customers and who want to call their contacts for lead generation with our predictive dialer software. The top-rated auto-dialing platform features from predictive dialing to press-1. Our services can be optimized for mass emergency voice broadcasting. The Dialer AI system is ideal for Telcos and companies selling call center services. Here, it’s economical to run as you can choose your own Voice Provider.
Features
- Multi-Tenant
- White Label
- Multiple UI Languages
- Dynamic Caller ID
- TTS Systems
- Automatically redial contacts
- In-Built API integration
- Accurate detection of Voicemail
- Complex multi-level IVR menus
Price
- Five different plans are available with each different no. of ports
- Starting price at $199 per month with 25 ports(maximum no.of calls at any one time)
5. Five 9
Overview
Five9 is the best predictive dialer software. One of the leading cloud contact center software, empowering agents, enhancing customer experience, and attaining expectations. Five9’s predictive dialer analyzes calls and makes improvements in scripts to ensure better customer engagement. Along with a predictive dialer, it also offers power & preview dialing systems.
Features
- Deliver a global engagement
- Offers omnichannel experiences
- Intelligent omnichannel routing
- Pre-built CRM integrations and SDKs
- Accounts for time zones
- Unified communications
- Supervisors tools
- Use the single intuitive tool
- Track & report on SLAs and KPIs
- User-friendly interface
Price
- They provide 5 different prices for bundles that may work for some businesses
- The starting price is $149 per month
Advantages of Using Predictive Dialer Software
Outbound predictive dialer effortlessly smooths the process of engaging with targeted customers. Simply gear up with climbing communication in today’s hyper-connected world. Here are mentioned some high-yielding benefits of predictive dialers, let’s examine them;
1. Speedy outbound calling
Predictive dialer optimizes sophisticated algorithms and automation for more efficient and effective outbound calling. Connecting customers speedily calls more than handling them manually. With advanced and ground-breaking algorithms, the dialer automatically assigns calls to appropriate agents and dials the next number, ensuring control over dialing speed.
2. Better Lead Generation
With predictive automated dialing, one can generate leads by automating customer information tweetup. Track contacts, exude leads based on specific criteria, and perform follow-up tasks like callbacks and sending emails. This allows agents to concentrate on making fruitful connections with customers and move ahead to their sales funnels.
3. Low-priced operational costs
Predictive dialing systems lower the call abandonment rates which automatically reduces the cost of voice channels. This type of outbound dialer involves less manual work, lower human error plus less downtime which subjects to the lesser requirement of agents. Thus, making more connections at a low price.
4. Queue Prioritization
Another great benefit of an automated predictive dialer, it supports you to prioritize your calling queues. The web-based outbound dialer analyzes customer data to pinpoint which contacts are more likely to be converted. This way call center agents can focus on high-value customers who already seem interested in your products/services. Therefore, prioritizing those contacts first makes you achieve better results.
5. Build on compliance
One of the helpful benefits of a predictive dialer is that it enables you to cross-reference Do-Not-Call (DNC) Lists. Improves compliance by filtering them with complex and changing associated rules and regulations.
Conclusion
This concludes our Top 5 Predictive Dialer list for outbound call centers. For businesses who want to prioritize leads and call volume for them, predictive dialer systems offer numbers advantages with speed, scalability, reliability, and accuracy. This blog will help you to evaluate your choice. If you want to know more about our outbound marketing solution offer, contact our expert today.
