From the Asterisk Call Center to the definition of ZV port , I learned a lot during my quest to add a team of business development for my marketing company.
Telemarketing is still a very effective way to develop business and our company decided to add a team of 30 telemarketers in the U.S. ( 10 in each time zone). My task was to determine the most cost-effective to build and grow this team leads for our sales team form.
Researching call centers online I found a language of her own. From the famous call center software for Asterisk ZV ports and everything else. Perhaps the most valuable lesson I learned was what I did and did not need the system I chose.
This is what most small businesses need in their call center software or system :
o A web-based system ( stay away from buying expensive equipment, web-based systems are much more cost effective and efficient)
A predictive dialer or ( this is the only way to effectively maximize their time talking to agents callers )
or callback and programmability ( certainly useful to maximize results )
VoIP O ( quality much less expensive and higher than most telephone systems )
or portability ( you want your workers to be able to work anywhere there is an Internet connection )
or custom shapes ( so your operators can enter the required information for the next step in the sales process )
Call or time restrictions (to prevent agents after hours or maybe call during lunch time to maximize results )
or Lead Management (this is very important)
Many of the systems available on the market allowed a free trial that is helpful. It made me realize that most systems were not good. We are a system of call center software that worked very well.
If you are lost in a sea of terms ranging from call center asterisk to ZV port , save some time and try free trial SafeSoft Solutions.
