My Education on Call Centers


From the Asterisk Call Center to the definition of ZV port , I learned a lot during my quest to add a team of business development for my marketing company.

Telemarketing is still a very effective way to develop business and our company decided to add a team of 30 telemarketers in the U.S. ( 10 in each time zone). My task was to determine the most cost-effective to build and grow this team leads for our sales team form.

Researching call centers online I found a language of her own. From the famous call center software for Asterisk ZV ports and everything else. Perhaps the most valuable lesson I learned was what I did and did not need the system I chose.

This is what most small businesses need in their call center software or system :

o A web-based system ( stay away from buying expensive equipment, web-based systems are much more cost effective and efficient)
A predictive dialer or ( this is the only way to effectively maximize their time talking to agents callers )
or callback and programmability ( certainly useful to maximize results )
VoIP O ( quality much less expensive and higher than most telephone systems )
or portability ( you want your workers to be able to work anywhere there is an Internet connection )
or custom shapes ( so your operators can enter the required information for the next step in the sales process )
Call or time restrictions (to prevent agents after hours or maybe call during lunch time to maximize results )
or Lead Management (this is very important)

Many of the systems available on the market allowed a free trial that is helpful. It made me realize that most systems were not good. We are a system of call center software that worked very well.

If you are lost in a sea of terms ranging from call center asterisk to ZV port , save some time and try free trial SafeSoft Solutions.

For more information about how Cloud based Auto Dialer, Voice Broadcasting Software, Call Center Software, Cloud based Auto Dialer and Hosted IVR may work for your small business, visit the
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