Role of Predictive Dialer in a Call Center


Today, the most important factor for promoting your business or company is advertising, which always gives you maximum results. It has never been easy to open a call center and hire agents who choose to manually have numbers, but the predictive dialer has made it easy, comprehensive and made ​​a profitable business. It is a software application that help from a computer system, the call center agent, you choose the specified list of phone numbers is operated, but can be an expensive solution, keep in mind that it saves an investment in time and completing more sales .

When using a predictive dialer an agent or call center can make more progress in less time than a whole and would be able to get the maximum return of profit. A predictive dialer device has the ability to increase productivity, efficiency and performance of the call center or the agent who improve by working from home. In the past, when an agent the numbers dialing manually, they could only be spoken to current customers, for about 15 minutes. Now, with the use of a predictive dialer is up to 45 minutes per hour, which is lifted awesome. The latest software is used to increase the performance of more than 300%. All of this is to save time, gain maximum profit and let the agents to interact with more customers around the working day.

Another great advantage of this technology is that it dials numbers automatically when you deliver the desired telephone number list. It reads these numbers and selected by sequence, so you can manual election time, which can lead also needs fewer employees in your call center to save . This type of dialer are a cost effective solution for call centers and also very helpful in increasing sales and promotional activities.

Here are some of the most important and prestigious benefits of predictive dialer software :

1. Filter useless and unproductive calls enables a call center in order to increase profits and improve the performance, because it will get rid of the lost time spent manually dialing numbers . This technique ensures output time of the agent in a useful way.

2. Using this technology, you can also save your time . Leading of management skills ” Do not call ” This is an important command that is used to ensure that you do not contact prospects who do not want to be called again .

3. The other great advantage of such a progressive system, you can get feedback from customers quickly and efficiently .

4. A Predictive Dialer helps to increase sales per hour and thus increase profits .

5th It also helps to control leads. It automatically stores the number as soon as it chooses . You only need to use the select command and it will automatically pick the numbers from memory which is useful.

In the election process , if the server or dialer starts dialing , it is the predictive dialer , which manages the calls. In a situation where there is no response or silence from the other side depends on the dialer . As for the other calls , the dialer screen has made ​​, unanswered, and the answering machine (optional). You can choose to have only provided the live calls by the agent. Once the agent is connected to a call , he can all the information that is available on the call on his screen in relationship.