Telemarketing has developed into a crucial component of generating leads and expanding organizations in today’s cutthroat marketplace. The two most well-liked dialers on the market right now are LeadsRain Dialer and Convoso Dialer, and the effectiveness of any telemarketing campaign greatly depends on the tools employed.
In this blog, we will compare the features, benefits, and drawbacks of both dialers to help you decide which one is best for your business. But before that let’s take a quick look at Why does a business need Predictive Dialer Software and how they can choose the right dialer software for their business.
Why Do Businesses Need Predictive Dialer Software?
Predictive dialer software is an essential tool for businesses that want to improve their sales and customer service processes. With predictive dialer software, companies can automate their outbound call operations, streamline workflows, and increase efficiency.
A predictive dialer eliminates human error from the outbound calling process. It ensures that the right numbers are dialed at the right time, reducing the risk of wrong numbers and missed calls.
Faster Response Time
Cloud Predictive dialer enables businesses to quickly respond to leads and customer inquiries, reducing response times and improving customer satisfaction.
Predictive dialer software can be easily scaled up or down to meet the needs of the business. As the business grows, the software can be expanded to accommodate more agents and call volumes.
Predictive dialer software is a cost-effective solution for businesses that want to improve their outbound calling operations. It reduces the need for manual dialing and the time agents spend on administrative tasks, resulting in lower operational costs.
By implementing predictive dialer software, businesses can gain a competitive advantage over their competitors. They can deliver a more personalized and efficient customer experience, increasing customer loyalty and retention.
Top Factors to Consider While Selecting a Dialer Software
Choosing the right predictive dialer can be a daunting task, especially given the numerous options available in the market. Here are some factors you should consider when selecting a predictive dialer software:
The first thing you should consider is the features of the predictive dialer software. Some features to look for include automatic call distribution, call recording, call monitoring, and campaign management.
The software should be able to integrate with your existing CRM, customer database, or other systems that you use in your business. This ensures you can access all the relevant data in one place and avoid duplicating efforts.
Ease of Use
The software should be user-friendly, intuitive, and easy to set up. It should also have a simple and clear interface that enables you to navigate through the different features and functionalities without much hassle.
The predictive dialer software should be customizable to your business needs. This means that you can configure it to match your specific requirements and preferences.
It is important to select a vendor that provides excellent customer support. The vendor should be able to provide you with technical assistance, training, and guidance whenever you need it.
The cost of the software should also be considered. You should choose a solution that is affordable but also provides you with all the necessary features and functionalities that you need.
LeadsRain Dialer Software
LeadsRain Dialer is a cloud-based auto dialer designed for businesses of all sizes. It offers an array of features that make it one of the most versatile dialers in the market. Here are some of its notable features:
1. Predictive Dialer
LeadsRain’s Predictive Dialer is designed to optimize agent productivity by predicting the number of calls required to keep agents engaged and minimize idle time.
2. IVR (Interactive Voice Response)
LeadsRain Dialer’s interactive voice response (IVR) system can help route calls to the appropriate agent or department and provide callers with customized greetings and menus.
3. CRM Integration
LeadsRain integrates with popular customer relationship management (CRM) platforms, such as Salesforce and Zoho, to provide agents with a unified view of customer data.
4. Call Recording
LeadsRain Predictive Dialer allows businesses to record all their calls for quality assurance and compliance purposes.
5. Real-time Reporting
Who doesn’t need reports when they are making outbound sales? At LeadsRain, we understand that requirement, and hence we offer a real-time reporting dashboard that allows businesses to track key metrics, such as agent performance, call volume, and conversion rates.
6. Call To SMS
It’s required in today’s time that you need to update the prospect immediately after the call with multiple messages or links or you have to keep follow-up with SMS in case you called a prospect but didn’t reach him. You can send an SMS to your prospect after a successful conversation or after a non-successful trial of reaching him on call. You can leave him a message with the reason for connecting with them or with a message to show the pleasure of talking with them using LeadsRain’s Call to SMS functionality.
7. Bridge Between Outbound Marketing and Inbound Sales
LeadsRain lets you plan and execute your Outbound marketing and follow-up campaigns with Calls, SMS, and Email. Above that, with its inbound strategy, you can create a sales bridge to take inbound calls through predictive dialer to close the deals with immediate response.
8. Creative Customization
What Wins the deal at LeadsRain is their Customization. We at LeadsRain are not rigid with our products and services. First of all, we believe in listening to our customers and then we respect their requirements and listen to them. If we even doubt that there is even a 5% chance that we can do customization for him that can solve his purpose, we are always on for it. As an example, we have multiple clients who have been working with LeadsRain since the beginning, and we have customized our dialer for them that solves their purpose and meets their needs.
Convoso Auto Dialer
Convoso Dialer is a cloud-based omnichannel contact center software that provides businesses with a comprehensive set of tools to manage inbound and outbound calls. Here are some of its features:
Convoso Dialer’s Predictive Dialer is designed to help businesses connect with more leads by dialing multiple numbers simultaneously and automatically routing connected calls to available agents.
SMS and Email Integration
Convoso Dialer allows businesses to send and receive SMS and email messages directly from the platform, enabling agents to communicate with leads across multiple channels.
Convoso Dialer’s IVR system can help route calls to the appropriate agent or department and provide callers with customized greetings and menus.
Convoso also offers a real-time reporting dashboard that provides businesses with real-time insights into key metrics, such as call volume, agent performance, and campaign success.
Convoso Dialer allows businesses to record all their calls for quality assurance and compliance purposes.
LeadsRain vs. Convoso: Where LeadsRain Win the Battle?
Convoso is also a great dialer that helps the outbound marketers to help do lead generation as better as we do at LeadsRain. The major differentiator between both is the Customer Service or Support that LeadsRain offers.
LeadsRain is Always Listening to Customers
Whether they are Happy or Angry, Old or New, Prospective or Non-prospective, will give us a business or not, working with us or no more working with us. Whenever we connect with them through call, chat, or email LeadsRain, always tries to help them.
To Help Customers is Our Motto
Irrespective of how much business he can give us or give us, we always try to help our customers or prospective customers or even an inquiry call. We always believe in giving them the right advice. If we think, our services are not suitable to their requirements, we don’t offer them, and if we know the right place for them, we definitely recommend them.
24X7 Customer Support at No Additional Cost
We know this is not the product or solution that a customer can use alone and when they need our assistance charging them what they are asking because they are not from that field is not ethical. Therefore Unlike others, LeadsRain doesn’t offer chargeable customer support.
At LeadsRain we offer Call, Chat, and Email Support 24X7 (*Though our teams may remain offline during weekends or Christmas holidays)
LeadsRain Dialer is a powerful telemarketing tool that offers a range of features and benefits that can help businesses streamline their telemarketing efforts. While Convoso Dialer is also a strong option, LeadsRain Dialer may be a better choice for businesses that require seamless CRM integration, customizable reporting, and a highly productive predictive dialer.