Hosted predictive dialer, is also known as managed predictive dialing system is a computer telephony system, which applies a series of arithmetic algorithm and to call a pre-defined list of telephone numbers, transmit only the person answering the call calls. Predictive dialing, because it can automatically filter unproductive calls such as busy signals, answering machines, no answers, fax tones, and disconnected numbers, and provides the best solutions, contact center and call center marketing and sales process answered calls to agents. Overall, this is a perfect solution, such as telemarketing, market research and surveys reservation confirmation, follow-up, collect payments, sales and more tasks.
In addition, the cloud based predictive dialer is more flexible than traditional automatic dialing. Usually a conventional automatic dialer to dial the number, and transfers it to the agent, however, it is not able to filter call, which results in unnecessary waste of time, and eventually resulting in less productivity. Hosted predictive dialing system, on the other hand, the filter unproductive calls, and with its built-in set of algorithms, it will predict the next call agent availability and receive calls. Moreover, by determining the number of agents, lines, average talk time, can be adjusted corresponding to the call flow. This automatic adjustment of the call center to provide a high level of efficiency. This lead to further improve the productivity of the agent can spend more time to talk with customers, rather than just dealing with an answering machine, fax tone or a busy signal.
Process behind the cloud auto dialer software
The call center is usually the telephone number information is stored on a network server. Reside predictive dialer and agent for calls desktop computers connected with the network server contains phone number list. Dialer is a SIP application installed on the desktop system. With SIP applications, agents forecast call. It will automatically predict and filtration answering machine, busy signal, no answer, fax tones, etc., and then calls the available agents is available on line. Agents receive calls, SIP application will display the relevant information about the customer. This manner, the agent can be from the corresponding conversation.
Continue dialing mode dial system automatically adjusts to determine the average number of rings, the call duration, agent availability, and so on. This helps to improve the call center’s call activity, as well as productivity and business efficiency.