Contact Center Software Performix Performance Management


The global expansion of the customer service industry and the advancement of technology has significantly increased the expectations of the people. It is therefore essential that your business meets all objectives and embraces the latest thinking in software. IEX Corporation has developed a program known as Performix Performance Manager that will help to considerably reduce administration time , allowing you to focus on your business needs.

The program provides companies built a dashboard that helps with consolidation and reduces the amount of useless paperwork. The scorecard data on the performance of all staff detailing and also allows employees to monitor their own performance records . Everyone can see if they are meeting the objectives and the areas they need to really focus on .

There are a number of different programs included in this package that includes the following:

Performix Development Manager : This allows you to include training teams in their performance figures . You can control the training process to see how new recruits are getting on and what really stand out. This not only allows you a complete view of your business , but also reduces training costs as new employees can see for themselves how they are doing .

Performix Evaluation Manager: this program will provide your company with the evaluation forms online as well as reminders for those who have not filled yours out . Your employees can download and complete them when necessary. You can write your own questions and customize the process to your needs. You are able to retrieve the records of employees of the evaluation at the touch of a button and this assessment can be related to records and annual performance evaluations.

Performix Recruiting Manager : This program allows computerized , control and improve the entire recruitment process . You will be able to ensure that only the right people get the job and maximize their potential – again saving time and money. The hiring manager makes it much faster and more efficient the process of hiring new staff . You can even order the candidates are not working as well as they should in the first week by comparing their statistics with others and previous candidates.

Systems Integration Workforce Management : This management system will help you install any new program Performix . You will be given access to information about Total View allows you to monitor your key performance indicators ( KPI ). You will be able to synchronize information about each agent and call center performance information related to as many of these programs reduce the need for large paper trails . You data will be much more accurate and easier to recover .

The Benefits of Performance Management Performix are obvious and without it, you risk your business fall behind others who invest in this technology. In the world in technological progress , can not afford to have anything but the latest arrivals to help streamline your business and reduce costs. Performix has proven results and offer excellent solutions for all your business needs.

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