Finding the right call center dialer for the mortgage industry is essential. As a marketing company that focuses on maximizing our clients’ return on marketing investment, it was important for us, the best call center dialer, recommend to our customers and to use internally to find .
Outsourcing telemarketing needs of our customers was not an option. We wanted to keep tight management of this important sales tool development . The creation of a large call center was expensive. Again, our goal is always to maximize the clients return on investment and a large investment in equipment does not make sense .
Our team researched various call center dialer systems to find one that is to take robust and flexible enough for our current needs ( and the current needs of our customers ) as well as future needs.
First and foremost, it was important that the system be web-based . Many of our customers use home workers to alleviate the overheads. The system had to allow for both home workers and therefore it had to Web -based. To ensure the quality and affordability , the system had to use on VoIP technology.
The mortgage industry , like most sales industry, relies on lead management, so that was a major factor in the systems that we have studied. We wanted a strong planning and callback function , as well as lead management and form creation .
Obviously the call center dialer had predictive dialing to maximize the agent time to calls . It was important for us to focus on a predictive dialer and not as an auto dialer as a result of recent changes in legislation.
We have found that some systems were ideal for 1-2 only means . But we needed a system that can work for our clients with one or two agents, and our customers 5-20 agents and our clients with hundreds of agents , and everyone in between.
The best call center dialer for the mortgage industry is offered through secure Soft Solutions. The company offers a free trial that we set for our customers in less than 30 minutes and the results were fantastic.
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