Many of us are unaware of the implications of working in a call center company. Being a call center agent is not an easy job. Some people took it lightly as the job easier today because a degree is not a requirement. However, if you take a deeper look at the real entity of a call center agent, you would realize how difficult and challenging your job can be. Not to mention the health risk that is obtained from this night work and the danger of traveling to the office at night or in the early morning at dawn.
This type of career is a good opportunity especially for young professionals. He helped many people in the Philippines, employing 372,000 jobs and contributed $ 6 billion to national income in 2008. However, these companies do not want to admit that employee retention is now a common problem in the call center industry. Initial salary of newly hired agents today is running low, the incentives of a normal agent is disappearing , and the poor mentoring basic skills to beginners telecommunications are just some of the issues that these companies face . In fact, these companies have obtained a dropout rate of 19% according to the Call Center Association of the Philippines (CCAP). This attrition rate indicates that there is demand for these agents to an increase in the cash component of their compensation.
Parameters providing a high rate of pay for these agents must be administered by the human resources department and should implement the necessary measures for the creation of a standard high rate. The benefits required to be provided by each company in order to prevent future mass resignation and tardiness and most importantly, to keep complete records of daily headaches. The number of agents on a computer per day greatly affects the labor force, especially for projects based commission.
Working hours the body system of an agent closes during the day and keeps them alive during sunset. These extraordinary work hours can cause various health problems such as eye strain, tension voice, hearing and disorder (MSDs). The drastic change of natural biological clock of a person may also contribute to some health problems such as insomnia and anemia. To compensate for these common health problems that management should provide health coverage through the Health Maintenance Organization (HMO ) , once these agents become regular employees or when they have tenured for at least 3 months. It is also better to have nurses on duty for 24 hours, because these companies operate 24 hours a day and 7 days a week, and a doctor for routine care, at least once a week. A daily dose of vitamins can be supplied and must be given healthy meals instead of cups of coffee to keep them physically fit.
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