When you use the predictive dialer to run your call center, you should follow these five rules predictive dialer, to ensure that you are running at optimum efficiency.
The use of automatic call allows you to talk to more people for a longer time, but following a few simple guidelines will help you maintain a professional and customer-oriented.
1) To meet the customers – not to the beginning of the dialogue and to request information, to meet them to use their name and company name.
2) Hold time is minimized – Make sure your apology, no more than one minute delay time is necessary.
3) The only request “security information” when necessary – if a customer called and asked for the balance of their account, and then will need security information or other sensitive information. However, if the caller, ask for free information standards, then do not waste the customer’s time and security issues.
4) To obtain prior permission, will be retained on the client – if it is normal, and you put them remain before doing so, my customers. If customers refuse your request permission, do not they shelve?
5) Keep your customers informed – check in time spent with customers than expected to take care of their needs. Let them know why, and assured them that, you also assisting.
Cloud Predictive dialer and call center software will further help you in these connections with customers, so choose the most suitable for your predictive dialing.
