A closing statement is like reaching the end point of an athletic race. It is an uphill battle for both of you and the prospect. To all that are involved, it’s a profound matter.
As a salesperson, you’ve to spend a lot of energy with your prospect the moment you arrive at the closing statement. You’re stressed out to fulfill a target, and missing a deal at the last minute indicates to your superiors that you lack control over the sales procedure. Is this happening to you as well?
I’m here with a little guidance on how effectively you can handle the customer service call.
What are Customer Service Calls?
Customer service calls are interactions among customers and representatives of a business or organization via a phone call. Customer service is the support, assistance, and recommendations that a company delivers to its customers before and after they purchase or capitalize on its products or services.
Customers generally call to ask for assistance, information, or resolution for issues regarding products or services, bills, or other inquiries.
Customer service calls are extremely important for safeguarding customer satisfaction and loyalty as they provide immediate assistance and solutions.
7 Tips for Effectively Ending a Customer Service Call
The following outlined tips will help you to guarantee that each customer service call ends on a positive note, leaving the customer satisfied and valued.
Summarize the resolution
Before wrapping up the call, provide a quick overview of the resolution. It reassures the customer that their issue has been resolved and validates their understanding.
“We have processed your refund, and the credit should appear on your account within the following three days”.
Recall the conversion
Recap the important points from the call. This underlines the decisions you rendered and indicates you were attentive.
To recall, we have updated your billing information and assured you that your service will restart without issue.
Ask them to submit feedback
Remind customers to submit feedback on what they’ve experienced. Ask them to complete a short poll which they will receive via email.
We value your feedback. If you have a moment, please let us know how we did today.
Offer personalized goodbyes
Add the customer’s name and personalize your goodbye note to make the interaction feel more authentic and personable.
For example, “Thank you, Mr John for your patience today.”
Alert them on the next steps
Alert customers of any follow-up actions or what to expect ahead. This might concern callback schedules or other steps they need to undertake.
You should receive a confirmation email within the next 24 hours. If you don’t receive it, please let us know.
Reiterate contact info
Always make sure that customers know how to get in touch with you when they seek additional support. This could be a phone number or email address.
If you need further assistance, feel free to contact us at *********.
Appreciate their business
Conclude the call by acknowledging the client for his or her business. This could increase the worth of your business. To fortify your relationship with the client, make your appreciation heartfelt.
Some Hands-on Scripts for Positive Call Closure
These scripts are designed to leave a positive impression, ensure clarity on the next steps, and maintain open lines of communication.
Here are some call closure scripts across various industries;
#1. Sales Follow-up closure ( after a successful sales meeting )
Hello Sir, thank you for your time today. I’m thrilled that XYZ Product can meet your needs.
Let’s go get the paperwork to finalize your order. I’ll send over the documents shortly. Do you have any last-minute questions or concerns?
#2. Customer Support call closure ( resolving customer’s issues )
Hello sir, I’m glad we were able to resolve your concern related to your future investment objection with our life insurance premium plan.
Your satisfaction is our priority, and I’m here if you have any further questions or concerns regarding your insurance policy. Thank you for having our policy, and have a great day!
#3. Service renewal call closure script ( reminding customers to renew their existing services )
I’m glad to hear you’ve been satisfied with our service. To ensure uninterrupted service, let’s go ahead and renew your subscription for another year. I’ll process the renewal and send you a confirmation.
Thank you for your continued trust in us.
#4 Consultation services call closure (after financial consultation )
Thank you for discussing your financial goals with me today. I’ll email you the personalized plan this week.
Feel free to contact me if you have any questions. Have a great day!
#5. Real estate Inquiry closure
Thank you sir for considering our property in the XYZ area. I will send you the detailed brochure and schedule a viewing of the property at your convenience.
Looking forward to helping you find your new home. Have a wonderful day!
Conclusion
The intent is to keep the conversation centered on quality rather than cost. Setting up a customer service plan could determine an organization’s fate. A successful plan with the correct personnel, training, and channels can result in increased sales, customer loyalty, and recommendations. Even if things are going well, businesses should not relax.
However, this is inadequate; you must also make a positive customer service call to ensure a successful conclusion.
