An automated calling system is a broadcast voice message which is delivered to the mass without manually sending the message to all the number individually.
Marketers especially love automated calling systems since it is an efficient way to handle heavy caller traffic without bearing huge labour cost.
Various industries such as Charity & Fundraising and Holiday & Travels have perfected the art of using Voice broadcasting systems and to enhance their customer engagement by using the following features:
- An Interactive Voice Response facility
- Connecting the audience with local caller-IDs
- An auto-reattempt approach to connect callee in next 30 seconds if failed previously
- Scheduling and creating campaigns in advance
- Allowing to provide direct input by Press-1 campaign
Read more about Voice broadcast systems here.