A hosted predictive dialer, also known as a hosted predictive dialing system is a computer telephony system based on a set of arithmetic algorithms and selects a list of predefine phone numbers, answered only transfer the call to the person who call works. The predictive dialer is the best solution for contact centers and calls centers to do marketing and sales process as it automatically filters the calls unproductive as busy signals, answering machines, no answers, fax tone and disconnected numbers and provide only received calls on the agents. Overall, it is a perfect solution for job like telemarketing, market research, survey appointment confirmation, follow-ups, collections, and sales and much more.
In addition, hosted predictive dialers are much more versatile than the conventional automatic dialer. Conventional automatic dialer usually dials the number and sends it to the agent, but it is not capable of the calls. In unnecessary waste of time, which ultimately leads to less productivity to filter Hosted predictive dialing system, on the other hand, filters the unproductive calls and with its integrated set of algorithms, it is the next call, and predicts the agent’s availability to answer the call.
Moreover, by determining the available number of agents available, lines, and the average call duration, it may adjust the call flow accordingly. This automatic adjustment provides a high efficiency of working in a call center. This further leads to improved agent productivity could spend more time talking with the customers and not just dealing with the answering machine, fax tone or busy signal.
Process behind the Hosted Predictive Dialer System
The call centers usually store information about the phone numbers on the network server. Hosted Predictive Dialer and the desktop computer of the agent calls are connected to the network server to the list of telephone numbers. A SIP application is connected to the dialer is installed on every desktop system.
With this SIP application, the agents are provided with predictive calls. It automatically predicts and filters the answering machine, busy signal, no answer, fax tone, and so on, and then transfers the call to the available agent on the line available. When the agent receives the call, the SIP application will show you the relevant information about the customer. In this manner, the agent can start the call accordingly.
The dialing pattern holds for the automatic adaptation to the dialer system by determining the average number of rings, call duration, agent availability, and so on. This helps the call center for his calling activity and improves productivity and efficiency.
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