Modern consumers today have very high expectations of customer service. And if those expectations are not met, consumers not only stop doing business with a company, you become angry and retaliate .<\/p>\n
In Five9 worked with Harris Interactive in one study asked more than 3,000 U.S. adults about their expectations of customer service and how we feel and behave if those expectations are not met. The data proved to be very interesting.<\/p>\n
\u2022 When consumers have a strong need for customer service , 70% will first call the phone company for help.
\nThere are several triggers that cause consumers violent , angry , or become very frustrated when calling a company customer service , these include :
\n\u2022 Speak to a representative rude customer service (60 % )<\/p>\n
\u2022 Do not reach a live person when you call a company support ( 48 % )<\/p>\n
\u2022 To disconnect ( 44 % )<\/p>\n
\u2022 Explain your issue more than once (40 % )<\/p>\n
\u2022 85 % of consumers will retaliate in some way against a company if their service needs are not met customer<\/p>\n
\u2022 74% of consumers said they would be more lenient when a company can not resolve your problem over the phone if the agent were talking with respectful<\/p>\n
These are just some highlights of research, you can download the full Five9 2013 Contact Center reports here .<\/p>\n
For more information about how Cloud based Auto Dialer,\u00a0Voice Broadcasting Software,\u00a0Call Center Software,\u00a0Cloud based Auto Dialer\u00a0and\u00a0Hosted IVR\u00a0may work for your small business, visit the LeadsRain.com.<\/p>\n","protected":false},"excerpt":{"rendered":"
Modern consumers today have very high expectations of customer service. And if those expectations are not met, consumers not only stop doing business with a…<\/p>\n","protected":false},"author":1,"featured_media":7854,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[877],"tags":[28,45],"yoast_head":"\n