VOIP, IVR, PBX and Telephony which one is better in business phone service?

The 4 most popular choices in the business telephone systems are voice over Internet protocol (VOIP), interactive voice response (IVR) and private branch exchange (PBX) and basic telephony.

But … What is the difference?

The truth is that these acronyms are rarely explained. Furthermore, it provides little guidance when selecting the services that meet the needs of the individual.

Below are some easy to read explanations that demystify services business phone forever.


The conversations that take place through an Internet connection instead of a traditional phone line, calls are considered “VoIP”. Other terms may be used interchangeably include IP telephony and soft phones / sip. Interestingly, consumers are more likely to recognize VoIP services like Skype calls. This particular provider offers free video and very affordable prices for VoIP calls. However, business users tend to be more skeptical.

Pros: Generally, these systems are very affordable for most small businesses to medium. Also, most are easy to use and easy to implement.

Cons: A major drawback is the question of redundancy. Without multi-point connection, VoIP calls are very susceptible to random cuts and quality issues during their talks.


Voice response services do exactly what its name suggests – the voice answer. Speech recognition, automated calls and calls artificial agents are terms used interchangeably. The other systems described here automate the call itself – IVR automate real conversation.

Pros: Unless the problems with the programming language itself, today IVR complement a wide range of VoIP, PBX, or management software customer relationship.

Cons: Cost. For new businesses, we recommend hosting automation call. The software is an area you’ll definitely want to research. The quality of voice technology varies greatly from one provider to another. Register for a trial for you to experience.


One way to think about this service is to provide for a private telephone operator that only works for the company that owns it. It works either software or a physical device, the virtual operator automates many of the tasks across the enterprise, usually a human being to accomplish. Examples include placement, transfer or end calls.

Pros: Automating call answering. Phone numbers can be incredibly short, with a little be 3-4 digits.

Cons: No conversation automation, the system is based on keyboard input and easy to program.


This service has essentially replaced human controlled switches. Instead of a person, transmits digital “operator” and routes data from the caller (i.e., a telephone number) to the receiver. In other words, the term is an umbrella under which all modern telephony services can be classified. Some might consider this period as jargon. Others may choose to view the term as a historical reference to the past.

Pros: Companies have the option of using the phone as a communication assistant independently or combined with one of the other systems mentioned above.

Cons: Interestingly, the same federal regulations that apply to other media delivery assistants do not apply to Internet-based telephony (VOIP). For some companies, this may matter.

Which is better?

By now it should be obvious that there is a phone system of a company is better than another. It is clear that each phone service offers its own unique set of advantages and challenges. Members of the education call center management, public health and automotive industries, logistics, and even retailers report that some services tend to work better than any technology alone.

For more information about how Voice Broadcasting Software, Cloud based Predictive Dialer, Call Center Software solutions and Hosted IVR may work for your small business, visit the LeadsRain.com.

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