Voice over Internet Protocol (VoIP) and Private Branch Exchange (PBX)

The 4 most popular ways in business phone systems are Voice over Internet Protocol (VoIP), interactive voice response (IVR), private branch exchange (PBX) and basic telephony.

But what’s the difference?

The truth is that these shortcuts are rarely explained. In addition, there is little guidance as to the selection of services that meet individual needs.

Below are some explanations that phone services used for good will.


Conversations that take place, apply via an Internet connection, as opposed to a conventional phone line contrast as “VOIP” calls. Other terms may be used interchangeably, include IP telephony and soft / SIP telephones. Oddly enough, consumers are more likely to recognize VoIP services such as Skype calls. This particular provider offers free video calls and very affordable prices for VOIP calls. Nevertheless, corporate customers tend to be more skeptical.

Pros: In general, these systems are very affordable for most small to medium sized businesses. In addition, most user-friendly and easy to implement.

Cons: A major drawback is the issue of redundancy. Without multiple points of VOIP calls are very prone to random failures and quality concerns during chats.


Voice response services exactly do that, as the name says – reply to vote. Speech recognition, call automation and artificial call agents are terms used interchangeably. The other systems described here automate the call itself – IVRs automate the current call.

Benefits: Apart from problems with proprietary programming language that compliment today’s IVRs a wide range of VoIP, PBX, or Customer Relationship Management software.



For emerging companies, hosted call automation recommended. Software is an area you definitely want to research. The quality of speech technology varies wildly from one provider to the next. Register for a trial version, so you can experiment.


One way to think about this service, is a private telephone operator, this only works for the company who owns imagine. Either by software or a physical device Powered automates these virtual operators many of the enterprise-wide tasks a person would normally perform. Examples include the provision, transfer or end calls.

Pros: Automated answering. Phone numbers can be incredibly short, with some digits 3-4.

Cons: No call automation, system based on keystroke and user-friendly programming.


This service is essentially replaces human-operated switchgear. Instead of a person, a digital “operator”, and transmits data from a caller (ie a phone number) to the receiver. In other words, the term is an umbrella under which all modern mobile phone services can be classified. Some might consider this term as jargon. Others may see the term as a historical reference to past times.

Advantages: Companies have the opportunity telephony aide as a stand-alone communication or in combination with any of the others discussed above.

Cons: It is interesting that the same government regulations that apply to other communication delivery helper not for Internet-based telephony (VoIP) apply. For some companies, this role.

Which is better?

Now it should be obvious that no single business phone system is better than another. Of course, every phone service offers its own unique set of advantages and challenges. Members of call center management, public health and education, automotive, logistics, and even retailers report that several services tend to work better than a single technology.

If you are looking for Voice Broadcasting Software Solution to the possibility of some cloud based predictive dialer software will look at your company.

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