For companies that want to switch to communication solutions that have a modern twist, adaptation or migration to hosted PBX VoIP is a promising possibility. But what is hosted VoIP PBX? What are its advantages? Are there risks?
Specific definitions of hosted PBX can vary from one provider to another. Specialist suppliers have added their own unique characteristics and definitions, basic technical meaning headquarters as a means of branding and marketing. The bottom line does not change, however, the hosted PBX is just that which is hosted PBX.
The telephone switch hardware known as PBX (PBX) is usually located in the user’s premises. The difference with the hosted PBX is that this piece of hardware is located or “hosted” elsewhere, usually in conjunction with the platform call. Consumers simply are usually connected to the host (and the hardware platform and PBX) over IP.
Benefits of Hosted VoIP PBX
The inherent advantages of hosting a spill hosted PBX VoIP service and then there are some technology-related benefits as well:
Lower maintenance costs – As the call and PBX platform is installed elsewhere, the maintenance costs associated with maintaining these in-house also transferred to the host. This means you only have to pay the host for maintenance as part of a package of services – which essentially reduces maintenance costs as all other clients of the host also pay for the maintenance of the same resources.
Better infrastructure – Because your host PBX specializes probably in your services, you can be sure of their establishments and infrastructure are probably better than yours. This means greater efficiency and productivity compared to if you have chosen to maintain a PBX at home for your VoIP needs.
Scalable Technology – VoIP PBX is a versatile technology that can be used for various business functions, which means that when the deployment of its own VoIP platform is better to be as scalable as possible for new business ventures or expansions. Through hosted PBX, your host can ensure this important facet for you.
Hosted PBX VoIP risks
As much as there are advantages, there are also risks associated with going to a server:
Without control, the unexpected downtime – Except for specified holding times and announced, any problems on the side of your host will lead to unexpected downtime at its end.
The indirect control over specific configurations – From the PBX’s hardware and software solution, if not at home, may not be directly and immediately change any specific settings you need. Everything has to go through your host.
Problems with transparency – Unless you are sure what kind of service your hosting provider offers and how to go about it, there might be some problems with transparency in which you’re not quite sure how your host manages the switchboard PBX and call platform.
Of course, the choice of hosts prestige and credibility, which would mean choosing your hosting provider is of great importance, can minimize most of these and other risks. The key is to make a careful decision – not only with regard to the option of choosing hosted over house services, but also in choosing which host to use.
For more information about how Voice Broadcasting Software, Cloud based Predictive Dialer, call center management software, Hosted PBX, Cloud PBX and Hosted IVR may work for your small business, visit the LeadsRain.com.